J.A.R.E. Airline Training Partnership Limited
Standard Terms and Conditions – applicable to universities, colleges, schools, airlines, aviation training providers and other educational institutions relating to Aviation Training Devices, Mock-up Cabins, Check-in Areas and Sales of Aviation Equipment. VAT Reg. No: GB 817 4846 05
When JARE Airline Training Partnership Limited receive and accept a firm order for a training device or aviation equipment via an Official Purchase Order we will immediately raise an INVOICE for the PO, all of our purchases require an initial OR full payment with order which will have been agreed in advance of any order bring accepted. There are no rights of cancellation available to the buyer to an official PO as we will immediately start picking orders, packing them and for training devices start the initial building of the device and picking the aviation equipment to be used as specified in the PO on receipt of an order/PO.
If the purchase does not go ahead by the buyer defaulting on the agreed payment and/or cancelling a PO we will charge all the relevant costs incurred up to the time of payment default and/or cancellation, this may involve significant costs and represent the full value of the contract.
All sales of Aviation Training Devices, Mock-up Cabins and Check-in Equipment JARE ATP offers are USED, unserviceable and/or scrap airline/airport equipment, AR (As Removed from the aircraft) aircraft/sections and seating etc., specifically adapted and modified for educational use and purposes within the devices and mock-ups supplied.
We always aim to produce a first class and interactive training device from the products and materials we have available.
JARE ATP Limited operates an established ISO 9001:2015 Quality Management System accredited by Lloyds Register Quality Assurance No: LRQ 4000502 and this includes our Aviation Devices and Mock-up Cabin work as well as other services.
We also have current comprehensive Liability Insurance and Professional Indemnity cover for all our work operated with QBE and Hiscox.
For Aviation devices, Mock-up Cabins and Check-in installations we offer a comprehensive bespoke package from quotation to installation which includes Risk Assessments, H&S, Method Statements etc., and each training device and/or mock-up is uniquely designed for each airline, training provider or institution to their specific needs.
For certain devices we will use a metal construction, for smaller devices a wooden construction can be used and for some devices an actual decommissioned aircraft fuselage – all non-aircraft fuselage construction will be fabricated to simulate an actual aircraft but using different materials from the original aircraft, inevitably there will be differences.
Wooden construction will use timber and MDF in construction, the painted finish will reflect these types of materials whilst simulating an aircraft using genuine aviation interior equipment from a decommissioned aircraft.
For some smaller non-full mock-up devices we also use a metal construction, but of a thinner type to the real aircraft – therefore all Mid & Half Mock-up cabins are attached to classroom walls which will need to be clear of all trunking, skirting boards and obstructions – we will use a combination of screws, bolts and straps to affix to a suitable (and previously) idenified wall. We will discuss the requirements on a site visit prior to manufacturing a mock-up and before an installation.
Flight Deck and other ‘foamex’ mounted images i.e. aircraft door, systems, OWE etc., will be affixed to a suitable wall which must be free of all trunking, skirting boards and obstructions – we will usually stick these to the wall using a proprietary brand of adhensive/silicone.
For full Mock-up Cabins/CSTs/etc. we will use a thinner metal/aluminium construction mainly for weight and construction purposes whilst still using genuine aircraft interior and window parts, there will always be small discrepancies between the real aircraft and our manufactured mock-up devices which may include small unavoidable mis-matches for window panels, internal sidewall windows and ceiling panels and slight adaptions for the fuselage covering using different rivets (countersunk) from an aircraft they will also be powder coated rather than painted for, in our view, a better finish and harder wearing.
Our experience shows that using these lighter weight metal/aluminium parts work very well but remember that all our mock-ups are hand made to specific orders and minor imperfections can sometimes occur on the fuselage due to the materials used (similar to the real aircraft) and using 2M or 1M sections means some butting up will not always produce a tight gap between sections and the aluminium can sometimes slightly contract and expand in the riveted area causing minor imperfections – this will not affect the integrity of the mock-up or its functionality.
All electrical work is based on items terminating in a 13AMP plug to go directly into a suitable main socket – we will never hard wire anything into an institutions electrical system unless asked to do so.
All quotations for aircraft and similar stock are guaranteed on a 30 day price basis only and after this time we will always re-quote, we cannot guarantee at any time items being available after the 30 days period OR at a similar price although we will always endeavour to do our best in this regard.
All Training Devices, Mock-up Cabin/Check-in Areas/CEETs/CSTs/DTs and other aviation quotations and sales are on the minimum basis of Pro Forma 50% deposit with order and 50% balance on date of completion for UK work, we reserve the right to ask for further stage payment at any time.
When our Delivery Note has been signed by a Training Institution, Airline, College, School/University/Institution or other representative this indicates a satisfactory working installation and completion of the relevant training device, mock-up cabin/check-in/CEET etc., and any balance payment becomes immediately due. No retention or non-payment can be considered and charges may be made for late or delayed payment.
Our quotations and sales will usually include all costs including delivery and installation – ownership of all training devices, mock-up cabins/check-in areas/CEETs, aviation equipment etc., remains the property of JARE ATP Limited until such time as the final payment is made in full and our Delivery Note has been signed.
After installation of a Training Device, Mock-up Cabin/Check-in Area/CEET etc., we will send on a comprehensive Commissioning Note to further aid helpful integration of the Training Device, Mock-up Cabin/Check-in Area/CEET etc., into an institution’s resources. For certain electronic/interactive equipment we will also provide a comprehensive Instruction Manual and Guide – these are usually sent on after the final installation date by e-mail and/or mail.
Specific CEET/CST/Door Trainers/Fire Trainers – for bespoke items for aviation training to EASA and other standards for airlines and specialist aviation training organisations we offer a service which will include:-
- Detailed specification
- Genuine aircraft parts, doors and/or interior as required
- An agreed schedule from enquiry to commissioning
- Warranty to be agreed + back-up as specified
- Factory Acceptance by negotiation
- Licence of any bespoke software
- Full Training
- Unlimited e-mail and telephone back-up
All systems which use an interactive (purpose built) PLC system for cabin functionality will have a Main Control Box (or cupboard) housing a range of electronic and power systems – this must not be opened by any staff apart from the JARE ATP technicians or their sub-contractors Ourgate and technician Jules Freeman. Any tampering or adjustment by other persons not authorised by JARE ATP/Ourgate will invalidate any warranty and may harm the system permanently.
Installation – all installation dates and entry/access times and work patterns etc., will be agreed in advance and included/confirmed in RAMS and other e-mails – any delay to access for whatever reason caused by the Institution involved will incur a £1,000 per day minimum charge or part thereof if over 4 hours in duration. Pro rata may be charged at £125.00 per hour as appropriate.
Any cancellation and/or deferment of an installation date(s) will incur a further 50% charge of the total invoiced project cost to cover our losses and to cover another installation set of dates i.e. project contract worth £20,000 an EXTRA £10,000 will be charged and payable immediately.
If in doubt contact support@ourserve.net or anse@jare-atp.co.uk BEFORE doing anything else to maintain the integrity of the system.
Warranty and maintenance
We ensure that all training devices and mock-ups are fully working, fit for purpose and commissioned accordingly, we also offer on-site tutorials to help relevant faculty to operate their training device and mock-up successfully and effectively.
JARE ATP generally offers a One Year RTB warranty to cover parts and labour on any training devices and mock-ups it sells, we have a comprehensive back-up service to help all purchasers get the most from their mock-up and offer remedial work if necessary. If we are asked to make site visits under our warranty terms we will usually only charge for the travel and time costs and any HOTAC associated with our visit. We aim to make any site visits with 10-15 working days depending on location. There may also be charges payable especially if any problems are down to mis-use or vandalism but also in a range of other circumstances.
We can offer an Extended Three-Five Year Warranty/Maintenance and Annual Servicing subject to certain terms, conditions and initial payment and then ongoing annual payments in advance of each subsequent year.
Generally we will attend at least one call-out per year and the labour and travel costs associated with any call-out, any replacement of parts is not covered under this agreement and payable separately; items we exclude from this agreement include (but not exhaustively):-
Windows and window blinds ~ Seat reclining mechanisisms ~ Lap trays/integral lap trays – Broken seat parts and/or arm rests ~ Ripped or torn seat parts inc. covers ~ Mis-use and/or vandalism of any cabin/mock-up/Check-in or training device items ~ Worn items (wear and tear) including spent bulbs/lighting items inc. in PSUs and similar ~ Overhead lockers inc. closing lid/mechanism
For any excluded items we charge for time, labour and materials at cost price + 10% – however we will always endeavour to fix any issue in the most cost-effective manner possible.
Additionally there is unlimited e-mail and telephone back-up in the first year and as required thereafter.
Summary
All the aviation equipment we sell on to third parties (i.e. airlines, training providers, universities, schools/colleges etc.) is AS Removed ex-airline scrap or unserviceable equipment, all items we source which we make into a training device and/or mock-up will be made fully serviceable and checked to work effectively within their set-up.
The signature of a Customer/Institution on our Delivery Note confirms that everything is in working order and in satisfactory condition when we leave a Campus and we will not leave any training device, mock-up, check-in or other equipment in a non-working state.
Any items for which issues are reported by a customer after the installation will be treated on the basis of new issues/damage requiring attantion under either our RTB warranty and/or a service agreement or other maintenance work.
